Privacy Policy
Last updated: November 26th 2025
Urban Distro is committed to protecting your personal information. This policy explains what we collect, how we use it, and your rights under UK data protection law.
1. Information We Collect
When you visit our site or place an order, we may collect your name, email, and optional phone number. Payment details are processed securely by our payment provider and never stored by us. We also collect order information, download activity, and any messages sent to our support team.
2. How We Use Your Information
We use your information to process your order, send confirmations and download links, and provide customer support. If there is an issue with your purchase, we may contact you using the email or phone number you provided. We only send marketing messages if you have given clear permission.
3. Data Security
We store your information securely and take steps to protect it from unauthorised access or loss. Payments are handled by PCI-compliant providers, and we do not have access to your full card details.
4. Sharing Your Information
We do not sell your personal data. We only share information with trusted service providers who help with payments, digital delivery, or website functionality, or when required by law.
5. Your Rights (UK GDPR)
You have the right to access your data, request corrections, ask for deletion, or withdraw consent for marketing at any time. Contact us if you wish to exercise any of these rights.
6. Contact Us
For questions about this policy or your personal data, contact us at info@urbndistro.store or by post at:
Urban Distro
45 Fitzroy Street
London, ENG, W1T 6EB
